In general, American Diamond charges shipping fees. These fees are based on the
size of the order, and decrease with larger orders.
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Yes. American Diamond offers secure and reliable shipping on each purchase
via FedEx. Each shipment is fully insured, so that you can rest assured that
your jewelry will arrive safely.
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You will receive a confirmation email shortly after we have received your order.
If you have not received an email within 24 hours, please
contact
us
Our return policy is a 30-day, money back guarantee; no questions asked. For
more information on returns see our
see
our return policy
Yes, you can reach one of our customer service representatives at 1-888-462-2369.
We will be happy to take your order and answer any questions you might have
about our jewelry.
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Absolutely. If you need something customized or have special request that does
not appear on our website, please
contact
us. We will do our best to accommodate you in every possible way.
We offer gift certificates, so your picky loved one can choose their own gift.
It comes beautifully presented in our gift box, and will be quickly delivered
to the recipient.
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Every American Diamond Purchase comes in a beautifully custom-made jewelry
box. If you are sending your gift directly to the recipient, we can include
a handwritten gift card and a gift receipt.
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Using our
saved items function,
you can save all the items that are of interested to you. This makes it possible
for you to easily access them or make a purchase at a later date.
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Once you place an order with American Diamond, you will receive an email within
24 hours confirming your order. You can find out the status of your order
through the website at any time, but simply typing in your order number.
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Absolutely. In fact, buying a diamond from American Diamond has many advantages
over buying a diamond from a traditional jeweler.
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We accept many different kinds of payment including credit cards and personal
checks. We also offer a 1.5% discount for wire transfers.
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It's as simple as signing up for our online newsletter. If you've already ordered
from us, you may have elected to receive our periodic mailings. Visit the
subscription section to check your email subscription status, or sign up
to have updates sent to you in the mail.
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